At Towgearpro.com, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Returns 

1. Products must be returned within 30 days of the delivery date.
2. Items must be unused, in their original condition, and in the original packaging.
3. Proof of purchase (eg, order confirmation or receipt) is required for all returns.
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Non-Returnable Items

Certain items are not eligible for return, including:

• Products that have been used, damaged, or altered.
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

Return Process

1. Contact Us

   • Email: Towgearpro@gmail.com
   • Phone: +1 218-633-7821
   • Provide your order details and reason for return.
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2. Return Authorization

   • Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to ship the product back.
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3. Ship the Item

   • Securely package the item in its original packaging.
   • Include the RA number and proof of purchase in the package.
   • Ship the product to the address provided by our team.
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Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to:
  • A defect in the product.
  • An incorrect item being shipped.
• We recommend using a trackable shipping method to ensure safe delivery.
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Refunds

1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. If approved, your refund will be processed, and the amount will be credited to your original payment method within 7–10 business days.
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Exchanges

We currently do not offer direct exchanges. If you would like a different item, please initiate a return and place a new order.

Damaged or Defective Items

If your product arrives damaged or defective:

1. Contact us within 5 days of receiving the product.
2. Provide photos of the damage or defect, along with your order details.
3. We will arrange for a replacement or refund at no additional cost.
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Contact Information

For any questions or concerns about our return policy, please contact us:

• Email : Towgearpro@gmail.com
• Phone : +1 218-633-7821
• Address : 43232 SE Mount Si Rd, North Bend, WA 98045

Thank you for choosing Towgearpro.com. We appreciate your business and are committed to ensuring a seamless shopping experience.